Blog
Ideas on support, speed, and craft
Product tips, engineering deep-dives, and the occasional customer story. From the Bliizo team to your inbox.
Introducing AI-powered suggested replies
How our new AI feature drafts contextual replies for your agents in seconds, and why we built it the way we did.
How TechFlow scaled support to 12 brands
A deep look at how Sarah Kong and her team at TechFlow built a multi-brand support operation on Bliizo.
Migrating 8 million conversations with zero downtime
The playbook we used to migrate our entire conversation store to a new database without dropping a single message.
The design system behind the new dashboard
We redesigned our dashboard from the ground up. Here's the design system, tokens, and thinking that made it possible.
Voice messages come to the widget
Why we built voice note support into the widget (and what it took to make it work on every browser).
The state of customer support in 2026
We surveyed 500 support leaders. Here's what they told us about AI, staffing, and customer expectations.
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